Remote Help

Your ViViPOS Distributor can assist you using the 'Remote Help' Function via ViViConnect 

This will allow them to control your ViViPOS terminal remotely over the Internet. (you will need to have your ViViPOS connected to the Internet to access this function)

It is an awesome way for your Distributor to give remote training or rectify issues.

1. Main Screen

   Open

   

2. Select 'Tools' icon
   to enter the Control Panel

3. Control Panel

   Open

   

4. Select the 'ViViConnect Settings' icon
   to enter the ViViConnect Settings Area

   Open

   

5. Remote Help

   Open

   

6. Select the 'Remote Help' icon

   Open

   

7. Click the 'Next' button

8. Open

   

9. Ring your Original Place of Purchase  and quote your 'Service Code'

10. Open

    

11. Once you no longer require assistance
    simply press the 'Terminate Remote Assistance' button and the connection will be cut off